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Me: Ok JuanCarlos thanks to come to my youtube channel and let's go how Can I hep you
Me: You have Motorola i1 and is locked !!!
Me: you lost the gmail password
Me: do you remember your gmail password ?
Me: Lets try with a hard reset, that is a mix of buttons on your handset
Me: in the worst case , we need to flash your handset, that is format Android on yout handset
Me: and install the overall files on the handset (the worst case)
Me: give me one minute to check my files ...
Me: give one minute to check my files ...
Me: Let's try with next procedure
Me: remove tha battery
Me: Please ... to remember me, What color is the power up button ?
Me: Ahh . Ok is red
Me: do not put battery
Me: insert battery, let me to remmeber
Me: Do you know what is the menu button ? Ok It has four little squares
Me: To press all the buttons at the same time, do not release
Me: Vol + / Vol - / do not release both /
Me: Menu /
Me: Green and the last one red button; and show me your handset
Me: Ohh No, It just power on, Let's go again
Me: remove the battery : and follow next steps :
Me: vol + / vol - / Menu / green / Red
Me: when press red button, release the overall buttons
JC: The menu button is touch .... Ok It's at the left of the home button
Me: Let's do another try
Me: without menu button
Me: Vol +/ Vol - / red button / green button and release them
Me: It's gone .... Mmmmhhh
Me: Let's do the next sequence
Me: Vol +/ Vol - / Circle button /green button / red button and then release the overall buttons
Me: Show me the handset . It is better
Me: from what country are you from ?
Me: Because I am looking another icon of logo moto
Me: This is the powering up process
Me: ahh .. That is . Eureka !!!
Me: Ok, It is our procedure
Me: This is going to take a few minutes more, let's go to wait
Me: let's got to wait ..
Me: tell us, How is your experience with i1 ? and how was your help with this issue ?
JC: I lost my password a I do not care as important, I had to change nextel handset
Me: How do you find me ? Because I am from Peru, Because these activities is my hobby
JC: Ok I was looking on YouTube and I found you and my frind tell me: Search him on Google
Me: Ahh Does your friend recommend me ? who is he ?
JC: My friend works on the airport
Me: Ok then we I will go there, I hope to have a good arrive
Me: How long do you have Nextel ?
JC: Two years
Me: How is your service in your country ? Are you from ?
JC: Mexico
Me: With this steps we resolved the problem
Me: And we are on first setup, as you see is the first part of the settings
Me: Good job boy. We did it !!
Me: I see you very happy
Me: you were waiting this result. I hope to recommend me with yours friends on Mexico
Me: Nice to help you.
Me: The overall subjects of technology, android
Me: right now .. I am making apps with augmented reality, I like me at lot of this sort of issues
Me: and I am very happed to help you with your issue
Me: you have followed me on twitter several day ago with this issue
Me: Thanks JuanCarlos and we will meet on next video
Me: this video I am going to upload on YouTube
Me: See you , Bye